46. Nurses working on a surgical unit are concerned about a physician's treatment of clients during invasive procedures, such as dressing changes and insertion of IV lines. Clients are often crying during the procedures, and the physician is usually unconcerned or annoyed by the client's response. To resolve this problem, the nurses should perform these actions in which order? (Arrange from the first action on top to last on the bottom.)
Explanation & Rationale
E. Talk to the physician as a group in a non-confrontational manner. This is the first and most direct approach to address any interpersonal or professional issues. It allows for open communication and the possibility to resolve the issue without escalating it further. A. Document concerns and report them to the charge nurse. If the initial conversation does not lead to a change in behavior, documentation provides a record of the incidents and concerns, which is essential for any further action. C. Submit a written report to the Director of Nursing. Reporting the issue to higher management is a step up from reporting to the charge nurse. It brings the concern to the level of administration that can take more significant actions. B. Contact the hospital's Chief of Medical Services. If the issue persists despite the steps taken, involving the Chief of Medical Services is appropriate as they have the authority over medical staff and can address the physician's behavior from a position of leadership. D. File a formal complaint with the state medical board. This is the last resort when all other internal avenues have been exhausted. It involves external authorities that can impose sanctions or take other actions to ensure professional standards are maintained.