A nurse is caring for a client who is experiencing a crisis related to anxiety. Which of the following actions should the nurse take? (Select all that apply).

Choice A reason: Validating the client’s feelings is essential in crisis intervention because it communicates empathy and understanding, reducing the client’s distress. Choice B reason: Identifying the cause of anxiety helps target the intervention plan and ensures the nurse addresses underlying triggers. Choice C reason: Establishing rapport builds trust, which is vital for the client to feel supported and safe during a crisis. Choice D reason: Avoiding eye contact is non-therapeutic and can be interpreted as avoidance or disinterest, worsening the client’s anxiety. Choice E reason: A flexible crisis intervention plan allows adjustments based on the client’s immediate needs, ensuring care is individualized and effective.