A nurse is caring for a client who refuses a prescribed influenza immunization. Which of the following actions should the nurse take first?

Choice A rationale Asking the client to describe their concerns allows the nurse to understand the client’s perspective and address any misconceptions or fears they may have about the influenza immunization. Choice B rationale Contacting the provider is important but should be done after understanding the client’s concerns to provide a comprehensive report. Choice C rationale Providing education is essential but should follow understanding the client’s specific concerns to tailor the information effectively. Choice D rationale Documenting the refusal is necessary but should be done after addressing the client’s concerns and providing education.