A nurse is teaching a newly licensed nurse about caring for clients in the emergency department. Which of the following actions should the nurse include when teaching about interacting with a client who is aggravated, pacing, and speaking loudly?

A. Correct – Using therapeutic communication by acknowledging the client’s feelings can help de-escalate agitation. B. Incorrect – Seclusion is a last resort and should only be used if the client poses an imminent threat. C. Incorrect – The panic alarm should only be activated if the situation becomes physically dangerous. D. Incorrect – A face shield with a mask is not necessary unless there is a risk of spitting or respiratory infection.