A nurse is working to build rapport and trust with new clients. Which of the following actions should the nurse take?

A. Using clinical terminology to help a client better understand their diagnosis can actually create confusion or intimidation, especially if the client is not familiar with medical jargon. This does not necessarily build rapport or trust and may hinder communication. B. Minimizing contact with a client who is angry may reduce immediate conflict but can be perceived as avoidance or rejection, which can damage rapport and trust. Avoidance does not foster a therapeutic relationship. C. Reinforcing the importance of treatment to a client who speaks a different language without ensuring understanding may be ineffective. Effective communication requires language-appropriate tools such as interpreters or translated materials; simply reiterating treatment importance does not build trust if the client cannot comprehend. D. Fulfilling a promise by allowing a client to visit with family members is correct. Consistency, reliability, and following through on commitments are essential for establishing trust and rapport. When clients see that the nurse keeps promises and respects their needs, it strengthens the therapeutic relationship and fosters a sense of safety and respect.