A nurse is working to build rapport and trust with new clients. Which of the following actions should the nurse take?

A. Fulfilling promises demonstrates reliability and integrity, which helps build trust and rapport with clients. Allowing a client to visit with family members as promised reinforces the nurse’s dependability. B. While explaining treatment is important, if the client speaks a different language, the nurse should use an interpreter or appropriate communication tools. Simply explaining without understanding may not build trust. C. Using clinical terminology can confuse clients and create barriers to effective communication; rapport is better established through clear, understandable language. D. Minimizing contact with an angry client may worsen feelings of isolation or mistrust; therapeutic engagement and safety-focused interventions are more effective for building rapport.