A nurse manager calls a meeting to resolve a conflict among the staff. He asks that the nurses allow everyone the opportunity to speak. Which of the following strategies is the nurse manager using during the conflict negotiation process?

A. By asking that everyone be allowed the opportunity to speak, the nurse manager is establishing ground rules for respectful and organized communication during conflict resolution. Setting ground rules helps ensure that the discussion remains productive, fair, and structured, allowing all parties to express their perspectives without interruption or hostility. B. Recognizing emotional responses involves identifying and acknowledging feelings of those involved in the conflict, such as frustration, anger, or anxiety. While important, the manager’s action of allowing everyone to speak is about process structure, not directly about emotions. C. Keeping an open mind refers to considering all perspectives objectively without prejudice. Although the manager’s approach facilitates open communication, the specific action of ensuring everyone has a chance to speak is a strategy for maintaining order, not about personal mindset.