A nurse manager is confronted by a staff nurse who states that an assignment is unfair. Which of the following responses should the nurse manager make?

Effective leadership requires active listening and therapeutic communication. Asking "What part of this assignment makes you upset?" acknowledges the nurse's concern and opens dialogue to understand the specific issue — a key component of conflict resolution. Referencing a performance improvement plan is punitive and inappropriate. Redirecting to the charge nurse dismisses the concern. Comparing the nurse's situation to others' is invalidating and shuts down communication.