A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?

A. Interrupt the client's statement to clarify thoughts or ideas. Interrupting can make the client feel unheard and disrupt the flow of conversation. B. Show emotion when a client is disclosing sensitive information. While empathy is important, the nurse should remain professional and composed to provide objective support. C. Keep direct eye contact to a minimum. Avoiding eye contact may appear disinterested or disengaged. D. Avoid looking at other clients on the unit. Maintaining focus on the client demonstrates active listening, engagement, and respect.