A nurse manager is instructing a newly licensed nurse in ways to improve their active listening skills. Which of the following behaviors should the nurse manager recommend?

A. Interrupting the client disrupts the flow of communication and conveys disinterest; active listening requires allowing the client to express thoughts fully. B. Showing excessive emotion may distract from the client’s disclosure or make the client feel guilty; active listening emphasizes empathy without projecting personal feelings. C. Maintaining appropriate eye contact is important; minimizing eye contact can signal disinterest or avoidance. D. Avoiding looking at other clients helps the nurse focus attention entirely on the client, demonstrating respect and engagement, which are key components of active listening.