A nurse manager is meeting with a staff nurse who is consistently late for work. Which of the following statements by the nurse manager demonstrates an assertive communication style?
Explanation & Rationale
Rationale: A. This option is correct because it demonstrates an assertive communication style. The nurse manager clearly expresses concern about the impact of the staff nurse’s behavior on client care in a respectful and professional manner, focusing on the issue rather than attacking the individual personally. Assertive communication is direct, honest, and nonjudgmental, while emphasizing responsibility and collaboration. B. This option is incorrect because it is aggressive. Threatening termination creates fear and defensiveness, which can damage the working relationship and does not promote a constructive resolution. C. This option is incorrect because it is passive-aggressive. Focusing on how others feel and making generalized statements about staff dislike may embarrass the nurse and is not a professional or direct way to address the behavior. D. This option is incorrect because it is passive. Expressing personal disappointment emphasizes feelings rather than the professional impact of the behavior, which may lead to guilt without motivating change or addressing the actual concern about client care