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    Mental Health Finals Proctored Exam

    A patient comes to the crisis clinic after an unexpected job termination. The patient paces around the room sobbing, cringes when approached, and responds to questions with only shrugs or monosyllables. Choose the nurse's best initial comment to this patient.

    Explanation & Rationale

    Reasoning: Choice A reason: This response uses the therapeutic technique of "offering self" and "acknowledging feelings." By stating they will stay, the nurse provides a calming, non-demanding presence that is essential for a patient in acute distress who is currently too overwhelmed to engage in complex verbal communication. Choice B reason: Telling a patient in crisis to "stop crying and pacing" is non-therapeutic and dismissive. It places a demand on the patient to control physiological and emotional responses that they are currently unable to regulate, which can increase their sense of failure, anxiety, and distrust of the staff. Choice C reason: Setting guidelines and goals is an important part of the nursing process, but it is premature for a patient who is actively sobbing and cringing. The patient must first be stabilized and feel safe before they can participate in the cognitive work of goal-setting or treatment planning. Choice D reason: This is an example of "false reassurance," which is non-therapeutic. Telling a patient "everything is going to be all right" is not helpful because their job termination is a real problem that cannot be fixed by words alone, and it may minimize the patient's valid feelings of despair.

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