After a scheduled downtime, the computer documentation system fails to restart. Which action should the nurse take first?
Explanation & Rationale
A. Print electronic medical record (EMR) from backup server: Attempting to print from a backup server before confirming the system issue could delay the resolution. Accessing backups may also require technical support or permissions that the nurse does not have. B. Notify information services department of the situation: The nurse should first alert the information services team to investigate and resolve the technical failure. Prompt notification initiates the recovery process and prevents further disruption to documentation. C. Wait for notification that the system has been rebooted: Waiting without taking action delays troubleshooting. The system may not reboot automatically, and failure to report the issue could lead to extended downtime and compromised documentation. D. Identify information as late entry in the record: Labeling entries as late is necessary after documentation is restored, not during the actual system failure. The priority is to report the problem to facilitate timely repair and restore charting capabilities.