An urgent care facility has experienced a decline in client outcomes over the past 6 months. The staff has identified that the roles and responsibilities of team members are not always apparent, which can prevent the coordination of client care. Which of the following would help the medical facility address this issue?

Rationale: A. Identifying care partners may improve continuity of care for clients externally, but it does not address the internal problem of unclear team roles or responsibilities, which is the primary issue affecting outcomes. B. Collaborating with professional organizations provides guidelines and resources, but it does not directly resolve workflow inefficiencies or lack of clarity in staff responsibilities. C. Adopting a process improvement method, such as Lean, Six Sigma, or Plan-Do-Study-Act (PDSA), allows the facility to systematically analyze workflows, clarify roles and responsibilities, standardize procedures, and track outcomes. This directly addresses the root cause of poor coordination and the decline in client outcomes. D. Consulting the human resources department focuses on staffing or policy issues but does not evaluate clinical workflow or team role clarity, so it would not effectively resolve the operational issues affecting client care.