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    NU 400-MENTAL HEALTH-PSYCHIATRIC NURSING PROCTORED EXAM (EXAM 1 WEEK 3) ST. JOSEPH'S COLLEGE ME

    The client exclaims, "I'm so confused! My son just visited and wants to know where the safety deposit box key is." What would be an appropriate empathetic response by the nurse?

    Explanation & Rationale

    A. Saying “It’s OK. You’re just confused” dismisses the client’s feelings and does not show empathy. B. Denying the client’s perception (“Your son did not come”) can increase distress and mistrust. C. Offering reassurance by calling the son bypasses the client’s expressed confusion and avoids addressing feelings. D. Reflecting the client’s statement (“You’re confused because…”) acknowledges the emotion and encourages clarification, making it an empathetic response.

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