The practical nurse (PN) hears an older adult resident of a long term care facility shout profanities at an unlicensed assistive personnel (UAP) who shouts back at the resident. Which is the first action the PN should take?

A. Report the incident and the UAP for further action by the nurse-manager: Reporting may be needed later, but immediate intervention is required to stop inappropriate behavior. B. Tell both of them to lower their voices in consideration of other residents: This addresses the noise but not the unprofessional and potentially abusive behavior. C. Enter the room and tell the UAP to leave the room immediately: Immediate action is necessary to protect the resident from verbal abuse and to de-escalate the situation. D. Tell the resident and the UAP that shouting is not permitted: This fails to remove the UAP from the situation and address potential abuse concerns.