The single mother of a child with a head injury is sitting at the child's bedside crying when the practical nurse (PN) enters the room. The mother states, "Why did this happen to my child? I just can't cope with this." What is the best initial response by the PN?

A. "You can best help your child by remaining calm and positive.": This statement offers advice rather than addressing the mother’s immediate emotional distress, which may feel dismissive. B. "Do you have someone who can help you cope with this?": While assessing support systems is important, it does not acknowledge the mother’s current feelings and may come too early in the conversation. C. "This must appear devastating to you at this moment.": Validating the mother’s feelings demonstrates empathy and allows her to feel heard. Acknowledging her emotional state is the most appropriate initial response before providing guidance or exploring support systems. D. "What was happening right before your child was injured?": Asking for details about the event shifts focus away from the mother’s emotional needs and may be perceived as insensitive during her moment of distress.